1. Introduction
   
   

These payment terms outline the financial obligations of students enrolling in courses offered by the ILM Voyages Tours (ILM). By registering for a course, students agree to adhere to these terms and conditions. It is vital to understand these terms thoroughly as they govern the financial aspects of your enrolment. If you have any questions or require further clarification regarding these terms, please reach out to our support team for assistance.

Clearly defined payment terms ensure mutual understanding between ILM and its students, promoting transparency and fairness in all transactions. This document reflects ILM’s commitment to providing excellent educational experiences.

1. Accepted Payment Methods
   
   

ILM provides several secure payment options to facilitate the registration process for students. The following payment methods are accepted:

• Credit and Debit Cards: ILM accepts payments via major credit and debit cards, including Visa, MasterCard, and American Express. This method is particularly beneficial for students seeking immediate confirmation of their registration upon successful payment. Transactions made through credit cards are processed securely, ensuring that personal and financial information is protected.

1. Payment Due Date
   
   

To confirm a student’s enrolment in a selected course, full payment is required at the time of registration. This requirement ensures that all enrolled students have definitively secured their spots, allowing ILM to effectively allocate resources and plan course logistics.

If payment is not received promptly, ILM reserves the right to cancel the registration. In such cases, students may need to re-register for the course, which may be subject to availability and changes in course fees. Students should be proactive in managing their payments to avoid potential registration issues.

1. Currency
   
   

All transactions conducted through ILM will be processed in British Pounds (GBP). For international students making payments in other currencies, the current exchange rate will be applied at the time of payment. It is advisable for students to verify the applicable exchange rates prior to making payments to understand the total amount due accurately.

Students should also be aware that fluctuations in exchange rates may affect the total cost, and ILM is not responsible for any additional charges incurred during the currency conversion process. It is the student’s responsibility to ensure they are aware of the financial implications of currency conversions.

1. Billing Information
   
   

When registering for a course, customers must provide complete and accurate billing information. This information includes:

• Full Name: The name of the student as it appears on identification documents.
• Billing Address: The address associated with the payment method used.
• Contact Details: A valid email address and phone number for communication regarding registration and payment status.

Providing incorrect or incomplete information may lead to payment delays or cancellations of registration. Students are encouraged to review their billing information carefully before submission to avoid complications. Additionally, any changes to billing information must be communicated to ILM immediately to ensure that records are updated.

1. Transaction Security
   
   

At ILM, we prioritise the security of our students’ financial information. All transactions are processed through secure channels, utilising industry-standard encryption methods to protect sensitive data. This ensures that all payments are conducted safely, reducing the risk of fraud and unauthorised access to personal information.

Students are encouraged to make payments over secure internet connections (i.e., avoiding public Wi-Fi) to further enhance security. ILM does not store any credit card information on its servers, as all payment processing is managed through reputable third-party payment processors. This practice not only protects students’ data but also provides peace of mind regarding the security of their financial transactions.

1. Payment Confirmation
   
   

Upon successful completion of the payment, students will receive a confirmation email detailing the transaction. This confirmation will include essential information about the course, registration status, and a receipt for the transaction. Students should retain this confirmation for their records, as it serves as proof of payment and enrolment.

If a confirmation email is not received within 24 hours of making the payment, students should promptly contact ILM support to verify their registration status and ensure that the payment has been successfully processed. Delays in receiving confirmation could indicate an issue with the transaction that needs to be addressed.

1. Late Payments
   
   

If a payment is not received by the due date, ILM reserves the right to cancel the student’s registration for the course. Students will be notified via email if their registration has been cancelled due to late payment. In such cases, students may be required to re-register for the course, which may involve additional fees or changes in availability.

To avoid late payments, students are encouraged to set reminders for their payment deadlines. ILM may also send reminder emails before payment deadlines to help students manage their registrations effectively.

1. Failed Transactions
   
   

If a transaction fails due to insufficient funds, expired credit cards, or other reasons, it is the student’s responsibility to resolve the payment issue within five business days. If the issue is not resolved within this timeframe, ILM may cancel the student’s registration, and they may need to re-register for the course later.

Students should monitor their payment methods to avoid transaction failures and ensure timely enrolment. If a student encounters issues with their payment method, they should contact their financial institution or card issuer for assistance.

1. Refund Policy
   
   

Overview ILM is committed to providing a clear and transparent refund policy to ensure fairness and satisfaction for all students. Refund eligibility will be determined based on the following criteria:

• Full Refunds: Students are entitled to a full refund if the course is cancelled by ILM for any reason, including low enrolment or unforeseen circumstances that prevent the course from proceeding. There will be a deduction of £149 as processing fees.
• Withdrawals: If a student wishes to withdraw from a course, they must do so in writing. Full refunds are available for withdrawals made at least 30 days before the course start date and will be sent for further approvals if there is a clear reason for refund. If approved, the refund will be processed and the admin fee of £149 will be deducted.
• Partial Refunds: A partial refund may be offered if a student withdraws between 30 to 15 days before the start date, subject to approval from ILM administration and a deduction of processing fees and any other costs incurred. The specific amount of the processing fee will be clearly communicated to students at the time of the withdrawal request.

1. Refund Procedure
   
   

To initiate a refund, students must follow the established procedure:

• Written Request: Students must submit a written refund request via email to [withdraw@localhost]. This request should include the student’s full name, registration number, the course they wish to withdraw from, and the reason for the refund.
• Refund Request Form: A refund request form may be required for processing. ILM will provide this form upon receiving the initial request.

Once the refund request is received, ILM will review the information and confirm eligibility based on further approval from ILM administration. Students may be asked to provide additional documentation if necessary to support their refund request.

1. Refund Timeframe
   
   

Upon approval of a refund request, students can expect refunds to be processed within 15-30 business days. This timeframe accounts for the internal processing procedures at ILM as well as banking timelines for the return of funds.

Students will receive email notifications regarding the status of their refund request and will be informed of any delays in processing. ILM strives to process all refunds promptly; however, students should be prepared for potential banking delays that may affect the timing of their refund.

1. Refund Method
   
   

Refunds will be issued back to the original payment method used for the transaction.

It is important for students to keep their contact information up to date to ensure they receive notifications regarding their refunds promptly. If a student changes their bank account or payment method after requesting a refund, they must inform ILM to ensure proper processing.

1. Non-Refundable
   
   

Items Certain fees are classified as non-refundable once services have commenced. These include:

• Course Materials: Fees for course materials that have been distributed to students are non-refundable. This includes physical books, digital resources, and other materials provided as part of the course.
• Accommodation Fees: Any accommodation fees become non-refundable once the student checks in or utilises the accommodation services. Students should review the accommodation terms carefully before making any reservations.
• Travel Assistance Fees: Any fees related to travel assistance or arrangements made through ILM are non-refundable once services have been initiated.

Students are encouraged to carefully review all terms associated with these services before making a commitment to avoid misunderstandings.

1. Cancellation Policy
   
   

Students must provide written notification of cancellation at least 30 days prior to the start date of the course to be eligible for a full refund. The acceptance of the request is subject to approval from ILM. If a student cancels their registration within 30 days of the course start date, there may be a deduction of an admin fee of £150 and any other fees incurred during the course of registration.

1. Communication
   
   

Channels Students are encouraged to utilise various communication channels for inquiries regarding payments, refunds, or course-related issues. ILM will provide support through email, phone, and in-person consultations. Students should ensure that their inquiries include relevant details, such as their full name and registration number, to facilitate prompt assistance.

1. Payment Verification
   
   

To ensure the integrity of transactions, ILM reserves the right to conduct payment verifications. This may include contacting the student to confirm payment details or to request additional documentation. Students are expected to respond promptly to verification requests to avoid delays in their registration process.

1. Special Promotions and Discounts
   
   

Occasionally, ILM may offer special promotions or discounts on course fees. These promotions will be communicated via email and through the ILM website. It is important for students to note the terms and conditions associated with these promotions, as they may affect payment obligations and refund eligibility.

1. Changes in Course Fees
   
   

ILM reserves the right to modify course fees and payment terms at any time. Students will be notified of any changes via email or through announcements on the ILM website. Current students will not be affected by fee changes until the completion of their enrolled course, ensuring they can complete their studies without unexpected financial burdens.

1. Payment Documentation
   
   

Students are encouraged to keep records of all payment transactions, including receipts and confirmation emails. These documents serve as proof of payment and enrolment, which can be useful in the event of discrepancies or disputes regarding payments.

1. Group Registrations
   
   

For group registrations, where multiple students are enrolling together, ILM may offer special rates or payment plans. Group leaders or organisers must contact ILM directly to inquire about these options. It is essential that the group leader coordinates all communication regarding payments and registration to ensure a smooth process.

1. Third-Party Payments
   
   

If a third party (such as a parent or organisation) is making the payment on behalf of a student, the student must provide written consent for the transaction. This consent should include the third party’s details and their relationship to the student. This policy ensures that all transactions are authorised and documented.

1. Payment Processing Fees
   
   

ILM reserves the right to apply processing fees for certain payment methods, especially for bank transfers or international transactions. Students will be informed of any applicable processing fees during the payment process. These fees are necessary to cover administrative costs associated with handling payments.

1. Record-Keeping
   
   

ILM is committed to maintaining accurate records of all transactions, including payments, refunds, and correspondence regarding financial matters. Students may request access to their financial records related to their enrolment, which will be provided in accordance with privacy policies and regulations.

1. Legal Compliance
   
   

All payment and refund policies will comply with applicable laws and regulations governing financial transactions in the United Kingdom. ILM reserves the right to amend policies to remain in compliance with legal requirements. Students will be notified of any changes to policies arising from legal obligations.

1. Payment Receipts
   
   

Students will receive payment receipts via email once a transaction is successfully completed. It is important to keep these receipts as they serve as official documentation of the transaction. Receipts should be retained until the course is completed and all financial matters are settled.

1. Payment Notifications
   
   

ILM will send notifications regarding upcoming payment deadlines, confirmations, and changes to payment terms. Students are encouraged to check their email regularly to stay informed about their registration status and any financial obligations.

1. Course Transfer Policy
   
   

In certain circumstances, students may request to transfer their registration to a different course. Such requests must be made in writing and are subject to availability. If a transfer occurs, any difference in fees will be calculated, and adjustments will be made accordingly.

1. Notification of Payment Issues
   
   

If students encounter issues with their payments, such as declined transactions or errors, they are responsible for notifying ILM immediately. Prompt communication can help resolve issues quickly and prevent disruption of enrolment.

1. Parental Consent for Minors
   
   

If a student is under the age of 17, parental or guardian consent is required for registration and payment. This consent must be submitted in writing and will ensure that the parent or guardian is aware of the financial obligations involved.

1. FAQs and Resource Availability
   
   

ILM will maintain an FAQ section on its website addressing common questions related to payments, refunds, and enrolment. Students are encouraged to review these resources before contacting support, as they may find answers to their inquiries more quickly.

1. Feedback on Payment Processes
   
   

ILM welcomes feedback regarding its payment processes and policies. Students can provide suggestions or report issues related to payments through designated channels. This feedback is valuable for improving services and enhancing the overall student experience.

1. Shariah Compliant
   
   

• No Interest Charges: ILM’s payment structure does not involve any interest (riba), adhering to Shariah principles that prohibit usury.
• Transparent Fees: All fees are clearly outlined upfront, ensuring transparency and preventing any hidden charges that may conflict with ethical practices in Islam.
• Fair Refund Policy: The refund policy is designed to be fair and just, allowing students to withdraw and receive refunds under specified conditions without undue penalties.
• Ethical Transactions: ILM ensures that all financial transactions are conducted in an ethical manner, promoting integrity and fairness in dealings.
• Compliance with Islamic Principles: All courses and services provided by ILM are developed and delivered in a manner that respects Islamic teachings and values.
• Community Focus: ILM aims to promote education and knowledge within the Muslim community, aligning with the values of community support and development in Islam.
• Respect for Students: All policies are crafted with respect for students’ rights and needs, ensuring their dignity is upheld in financial matters.
• Support for Ethical Learning: The program emphasises providing a learning environment that adheres to Islamic ethics, ensuring that all content is respectful and compliant.
• Transparent Payment Methods: Accepted payment methods are free from any Shariah violations, ensuring that students can engage in transactions with peace of mind.